Microsoft Teams Phone Number Porting Issue

Incident Report for SMS

Resolved

This incident has been resolved.
Posted Dec 03, 2025 - 09:28 GMT

Monitoring

A fix has been implemented and Microsoft's service partner is continuing to monitor this
Posted Nov 19, 2025 - 15:53 GMT

Update

We are continuing to work on a fix for this issue.
Posted Oct 29, 2025 - 23:23 GMT

Identified

The issue has been identified and a fix is being implemented.
Posted Oct 29, 2025 - 18:38 GMT

Monitoring

The issue has been identified and a fix is being implemented.
Posted Oct 29, 2025 - 18:38 GMT

Investigating

Due to a technical issue with Microsoft's partner, phone number porting in, new number acquisition and other number related operations in most of our European markets are currently unable to proceed in Microsoft Teams Phone.

Their partner is actively working to resolve the issue, and affected orders will be processed or rescheduled to the next available dates once resolution is confirmed.

This does not have any impact on any other Microsoft or Office 365 service, and only affecting porting in numbers into the teams phone system. All other teams services are operational.
Posted Sep 23, 2025 - 13:28 BST
This incident affected: Microsoft Teams Phone.