Update - We are currently contacting customers who have not yet approved the Microsoft 365 permissions required for us to continue supporting and managing their services. If you receive an email from us regarding these permissions, please review and complete the approval process as soon as possible.
Sep 17, 2026 - 12:04 BST
Sep 17, 2026 - 12:04 BST
Monitoring - Dear Customer,
We would like to inform all customers that if you have received an email regarding access to your Microsoft 365 account.
The email is sent from noreply@smsbusinesscloud.com and is titled “IMPORTANT Action Required Today.”
We can confirm that this email is genuine and requires action. Completing the requested steps is necessary to ensure we can continue providing support for your Microsoft 365 services.
If you are experiencing any difficulties signing in, please complete the form using the link provided in the email. A member of our support team will then contact you to assist with the issue.
Please be aware that this email will only be sent to customers who are affected by the changes outlined above. Customers who are not impacted will not receive this communication. Additionally, we will be issuing a follow-up reminder email soon to any customers who have not yet completed the required actions.
We appreciate your prompt attention to this matter and thank you for your cooperation.
Kind regards,
SMS Technical Support
Sep 07, 2026 - 09:00 BST
We would like to inform all customers that if you have received an email regarding access to your Microsoft 365 account.
The email is sent from noreply@smsbusinesscloud.com and is titled “IMPORTANT Action Required Today.”
We can confirm that this email is genuine and requires action. Completing the requested steps is necessary to ensure we can continue providing support for your Microsoft 365 services.
If you are experiencing any difficulties signing in, please complete the form using the link provided in the email. A member of our support team will then contact you to assist with the issue.
Please be aware that this email will only be sent to customers who are affected by the changes outlined above. Customers who are not impacted will not receive this communication. Additionally, we will be issuing a follow-up reminder email soon to any customers who have not yet completed the required actions.
We appreciate your prompt attention to this matter and thank you for your cooperation.
Kind regards,
SMS Technical Support
Sep 07, 2026 - 09:00 BST
Microsoft 365
Operational
Microsoft Teams Phone
Operational
GenX Web Hosting - Unix
Operational
GenX Web Hosting - Windows
Operational
Domains & DNS
Operational
FutureSpam & UltraVault
Operational
Acronis Backup
Operational
SMS Portal
Operational
SMS Website
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance